Privacy Policy
Last updated: May 2026
This Privacy Policy describes how DryHound ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from dryhound.com (the "Site").
Information We Collect
When you visit the Site, we collect certain information about your device and your interaction with the Site. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information".
Information you provide directly
- Order information: name, billing and shipping address, email address, phone number, payment details.
- Account information: username, password, security questions.
- Contact information: any information you share when contacting our support team.
Information collected automatically
When you visit the Site, we automatically collect information such as your web browser, IP address, time zone, and cookies installed on your device. We refer to this automatically-collected information as "Device Information".
How We Use Your Information
- To fulfill orders and process payments.
- To communicate with you about your order (shipping confirmation, delivery updates).
- To screen orders for potential risk or fraud.
- To send marketing communications if you have opted in.
- To improve and optimize our Site.
Sharing Your Information
We share your Personal Information with third parties only to the extent necessary to provide our services, including payment processors (Stripe, Shopify Payments), logistics and shipping partners, and our e-commerce platform (Shopify). We do not sell your personal data to third parties.
Cookies
We use cookies to power and improve our Site. You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the Site.
Your Rights
If you are a resident of the European Economic Area (EEA), you have the right to access, correct, update, or request deletion of your Personal Information. To exercise these rights, please contact us at support@dryhound.com.
Data Retention
We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements (typically up to 5 years after your last transaction).
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact
For questions about this Privacy Policy, contact us at support@dryhound.com or via our contact page.